CONSUMER FORUM REJECTED A WOMAN PLEA AFTER 8 YEARS SAYING THAT SHE FILED PLAINT BY A YEAR LATE, GUJARAT FORUM REVERSED THE ORDER AND ORDERED COMPENSATION 1.2 LAKH

The Consumer Dispute Redressal Forum in Surat took eight years to tell a litigant that she was late by a year in filing a complaint about the loss of vision in her left eye, caused by the implantation of defective lens during a cataract surgery, and rejected the complaint in 2011. It had sat on it since 2003. This delay was highlighted by the Gujarat State Consumer Dispute Redressal, which reversed the forum’s order. But it took another seven years for the commission to rectify the error.  So the complainant had to wait for 15 years (2003-2018) to get justice in the form of compensation of Rs 1.20 lakh. The commission directed distributors of the lens to pay Rs 45,000 to the woman for her surgery and doctor’s consultancy, Rs 25,000 for legal expenditure, and Rs 50,000 for causing mental agony.

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