According to government data, about
6,500 complaints are received on an average every month on the national
consumer helpline, of which about 20 per cent are related with e-commerce
companies. So to deal with the rising number of consumer complaints against
e-commerce platforms, the Ministry of Consumer Affairs has planned to open
mediation centres in big cities. The mediation centres will first be opened in
big cities including Delhi, Mumbai, Kolkata, Chennai, Bangalore and Hyderabad.
More cities will be included in the list in coming months.
NEW INDIAN EXPRESS NEWSPAPER
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